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Terms and Conditions of Use

MyChart is provided by M Health Fairview Health Services to the M Health Fairview System, affiliated clinics and partners. 1,2

Medical Information

Information on MyChart is provided "as is" without warranty of any kind and is meant for use only to support the patient's relationship with their current or future medical professional. User reliance on the material in MyChart is at your own risk. Please note the medical or health care information provided on MyChart is not a replacement for proper medical attention. Contact your clinic, your physician or 911 services immediately if you are suffering from urgent medical issues. The electronic record is the property of the clinic and the information displayed in MyChart may not be the complete medical record. Contact the appropriate Host Site directly for official copies of your medical record or in regard to discrepancies with the medical information listed in your record.

The Host Sites place considerable emphasis on the privacy of patient information and their compliance with State and Federal Privacy Laws. MyChart is configured to be secure from unauthorized access, but the Host Sites cannot be held responsible for:

  1. Absolute security of all electronic communication transmissions between patient and clinic;
  2. Unauthorized disclosure resulting from a user not logging out of an active session;
  3. Unauthorized disclosure resulting from a lost or stolen user ID and password;
  4. Unauthorized disclosure resulting from information printed by the user from MyChart;
  5. Unauthorized disclosure resulting from personal computer settings or installed software products that may compromise information security; or
  6. Similar events outside the substantial control of the Host Sites.

Appropriate Use

Access to the MyChart system is granted to users for the purpose of furthering their medical care. Use of the system unrelated to this purpose may result in the suspension or termination of access privileges. Improper activities include, but are not limited to, as the use of inappropriate or abusive language, reserving appointment times that are not needed or are frequently cancelled and other activities that are deemed to cause a disruption to clinic operations in the sole discretion of the Host Sites.

Text Message Notification (SMS messages)

  1. When you opt-in to the service, we will send you an SMS message to confirm your signup;
  2. MyChart will deliver SMS message to notify you of message in MyChart and surgery updates;
  3. You can cancel the SMS service at any time. You can modify your Notifications by choosing email or Text from the Communication Preferences in MyChart. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  4. If at any time you forget what keywords are supported, just text "HELP" to the short code. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe;
  5. Carriers are not liable for delayed or undelivered messages; and
  6. As always, message and data rates may apply for any messages sent to you from us and to us from you. The number of messages you receive will depend on the number of notifications you select and your engagement. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you call 1-855-513-5513.

Other Terms

The Host Sites shall not be liable for any damages suffered by the user or other third parties related to, directly or indirectly, the material and information contained in MyChart. In no circumstances will the Host Sites be liable to the user or any other person for direct, indirect, special, incidental or consequential damages of any type, even if informed of the possibility of such damages. The Host Sites cannot guarantee access to the MyChart system and are not liable for the user's inability to access or view the information contained on the site. By downloading or viewing the information on MyChart, the user agrees to hold the Host Sites harmless and indemnify them against any damages, claims, or other claims asserted against the Host Sites arising out of, or in any way connected with, the user's utilization of MyChart or the information contained therein.

This Agreement shall be governed by the laws of the State of Minnesota and any dispute arising hereunder must be submitted to binding arbitration in Minneapolis, Minnesota, pursuant to the Commercial Arbitration Rules of the American Arbitration Association. MyChart information and the logos, icons and other marks shown or referenced within are reserved by the Host.

Sites and are protected by copyright and trademark law. The user may not reproduce such information without the prior written consent of the Host Sites. This Agreement contains the entire agreement between the parties with respect to the subject matter contained herein and it shall not be modified or amended except by signed written instrument. The terms of this Agreement may be changed at any time in the discretion of the Host Sites and updated terms will be posted on the MyChart website for user access.

1University of Minnesota Health represents a collaboration between University of Minnesota Physicians and University of Minnesota Medical Center.
2Broadway Family Medicine Clinic patients will need to sign up for MyChart through North Memorial.
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