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MyChart ® Epic Systems Corporation

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We take great care to ensure that your health information is kept private. See our Health Privacy document for more information.

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MyChart Frequently Asked Questions

Getting Started
How do I use my access code?
How do I log in?
How do I log off?
How do I change my password?
What if I forget my MyChart ID or password?
Can I access my children's medical records?
Can I give others access to my records?
Using MyChart
What is secure messaging?
How do I use eCheck-In?
How do I schedule a lab-only appointment?
How do I request a lab-only appointment?
Can I print reports from MyChart?
What can I do to maintain security?

How do I use my access code?

You need an access code to log in to MyChart for the first time. Your code will contain upper and lower case letters, so be sure to enter it accurately. The access code will expire 90 days from the time it's generated at your clinic. If you still have your most recent After Visit Summary, your access code is printed at the bottom. If you don't use your code within the 90 day period, you'll need to ask for a new one. Call 1-855-513-5513 and a MyChart representative can provide a new access code.During your first session, you'll be prompted to activate with your code, create a MyChart ID, a new password and choose and answer security questions. Your new password must contain six to 18 characters. Your password also must include a minimum of one number and one letter.

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How do I log in?

  1. Once your account is activated, click on the MyChart login box.
  2. Type in your MyChart ID and password.
  3. Click on Sign In.
  4. If your session times out (logs itself out because of 20 minutes of no activity), simply log in again.
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How do I log off?

Click on the "Log Out" link in the upper right hand corner of the MyChart page or close your Internet browser.

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How do I change my password?

  1. To change your current password, log in to MyChart and click on the "Change Password" link under Options.
  2. Type your current password, press tab to type in your new password and tab to retype your new password. Click on "Continue."
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What if I forget my MyChart ID or password?

You can get a new password by clicking on the "Forgot Password?" link on the MyChart home page. You'll be asked to enter your MyChart ID. Next, answer the password reset questions you selected as a new user. After answering the questions, you'll be asked to type a new password and retype the password. If you've forgotten the answer to your password reset question, contact a MyChart representative at 1-855-513-5513 for assistance.

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Can I access my children's medical records?

Yes. If your child is between the ages of 0 and 12, you have full authority to access his or her medical chart. If your child is between the ages of 13 and 17, you'll be granted partial access to his or her medical records. These restrictions comply with state regulations designed to protect minors who seek treatment for pregnancy, chemical abuse or sexually transmitted diseases. For further information on access to your child's medical records, please contact his or her clinic.

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Can I give others access to my records?

Yes. You can grant your spouse, or someone who helps you manage your health, full access to your medical records. Contact a MyChart representative at 1-855-513-5513 for more information.

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What is secure messaging?

Using MyChart's secure, encrypted email system, you and your health-care team can contact each other. You can send a message to your health-care team at the clinic through "Message Your Care Team." You will be contacted by clinical staff as quickly as possible. Depending on the message, they may ask that you schedule an appointment to see your physician. In an emergency, call 911. If you need immediate attention, contact your clinic. Many test results are sent to you through the secure messaging system. You'll be notified at the email address you provide that you have a message waiting.

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How do I send a message to my care team?

  1. Click on the "Message Your Care Team" link in the Secure Messaging section.
  2. Select the provider to whom you would like to send the message, enter the subject of your message and type in your message. Note: You must already be a patient of the physician.
  3. Click Send
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How do I use eCheck-In?

  1. You will be notified by regular email that you have a secure message in MyChart.
  2. Log in to MyChart for your message and check the Visits tab
  3. Select Upcoming Appointments
  4. Click on the eCheck-In icon to update any requested information. Any questionnaires or forms you can fill out in advance of your appointment will be available here.
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How do I schedule a lab-only appointment?

You can request lab only appointments through MyChart or schedule with a primary care clinic. Your provider will order the tests.

  1. To schedule an appointment, click on the "Schedule an Appt" link under the Visits section.
  2. Select Lab Only for the reason for visit and click Continue
  3. Verify your address, click "This information is Correct" and click Continue
  4. Verify your insurance, click "This information is Correct" and click Continue
  5. Choose the clinic you would like the lab drawn and click Continue
  6. Select the time frame for your appointment and click Continue
  7. Choose the Date and Time for the appointment and click Continue
  8. Type any comments in the space provided
  9. Click Make Appointment
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How do I request a lab-only appointment?

You can request lab only appointments through MyChart or schedule with a primary care clinic. Your provider will order the tests.

  1. To request an appointment, click on the "Request an Appt" link under the Visits section.
  2. Select the provider who ordered the lab appointment Note: You must already be a patient of the physician.
  3. Select Lab Only for the reason for visit
  4. Enter your preferred day and time
  5. Type any comments in the space provided
  6. Click Send

You will be contacted by a scheduler to confirm an appointment date and time.

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Can I print reports from MyChart?

Yes. Several areas provide a printer-friendly report. You can print your Health Summary, Medications or Immunizations. Click on the section you wish to view, then click on the "Printer-Friendly Page" icon to print the report you are viewing

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What can I do to maintain security?

Don't share your password with anyone or store your password in an insecure location.

MyChart provides access to your confidential patient information. You're responsible for the security of this information.

When you're finished with your MyChart session, be sure to log off. This removes any information from your screen and disconnects you from any systems you accessed.

Please be sure to properly dispose of printed materials.

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